WHO launches a chatbot interactive service on Facebook Messenger to curb COVID-19 related misinformation

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WHO launches a chatbot interactive service on Facebook Messenger to curb COVID-19 related misinformation

Highlights

  • WHO, to succeed in a much bigger viewers has launched a chatbot interactive service on Fb Messenger.
  • The chatbot may be accessed via WHO’s official Fb web page by tapping on the Ship Message possibility.
  • Alternatively, the person may also use the devoted messenger hyperlink out there on the web page.
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The World Well being organisation (WHO) has launched a chatbot interactive service to curb pretend information and misinformation on Fb Messenger.

The chatbot is designed to work together with folks and supply them with right data and well timed updates about COVID-19.

A publish by WHO on its official web site notes that it may attain a a lot greater variety of folks with its Messenger transition.

In accordance with the publish, The WHO Well being Alert service has already reached 12+ million folks through WhatsApp. It additionally famous that messaging via Fb’s household of apps in lots of hard-hit COVID-19 areas has elevated by 50 %.

“With this transition into Fb Messenger, and different communication channels associated to it, WHO Well being Alert has the potential to succeed in 4.2 billion folks serving to folks defend themselves from COVID-19, forestall its unfold, and perceive the information associated to the illness,” the publish learn.

The chatbot interactive service was launched with help from Sprinklr.

The publish additional notes that the interactive service may be accessed in English, French Spanish and Arabic via WHO’s official Fb web page by tapping on the Ship Message possibility.

The person will then obtain notifications from messenger concerning the pandemic. The person may also kind in his queries about the identical.

Alternatively, the person may also use the devoted messenger hyperlink out there on the web page to get solutions or data associated to coronavirus utilizing WHO’s Well being Alert Interactive Service.
Many social media apps try to curb misinformation by both making an attempt to downplay the content material which doesn’t appear genuine or by eradicating it totally.

The Authorities of India has teamed up with Whatsapp to provide you with a WhatsApp bot known as MyGov Corona Helpdesk. WhatsApp customers may merely get help about their coronavirus queries.

Customers are required to ship a Namaste or Hello on +919013151515 to get help. The data offered right here is by the Ministry of Well being.

Fb, too, has taken steps to curb misinformation by hiding or labelling posts that aren’t genuine. Earlier this week, it introduced that it’ll take away any posts that trigger bodily hurt.

Fb posts that trigger bodily hurt embody these making false claims about cures, remedies or the placement and severity of the outbreak.

Twitter removes posts which can be false or misinform its customers. YouTube downplays content material which tends to create conspiracy theories and discourage customers to keep away from social distancing.

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