What Is Employee Communication Software?


Employee communication software is an online tool to unify and enhance collaboration within your organization. It provides a centralized platform where employees can connect, share information, and stay on task with each other and management.

This type of software enables seamless connection across different teams and departments, eliminating the need for multiple channels, such as emails, phone calls, or in-person meetings. Additionally, it promotes transparency by allowing management to share updates on company news and announcements directly with all employees.

Features of Employee Communication Software

Employee communication software typically includes features like instant messaging, internal social networks, discussion boards, file-sharing capabilities, and even video conferencing tools. These functionalities enable real-time communication between employees regardless of their location, which is especially useful for engaging remote employees.

According to a workplace communication study, nearly half of workers report their productivity is affected by ineffective communication. Employee communication software can help you avoid this by putting all important information in one central location.

Real-time Messaging

A messaging or chat feature within your employee communication software allows employees to communicate with each other one-on-one or through a group discussion. These messages are delivered instantly and can offer a quicker answer to a problem than traditional methods.

Chat one-on-one or by creating a private group chat.

A chat feature eliminates the need for lengthy email chains or scheduling meetings for simple queries. Employees can quickly reach out to their colleagues and get immediate responses, leading to faster problem-solving and decision-making. Additionally, by providing both individual and group chat options, it encourages teamwork and enhances intra-team collaboration, as members can effortlessly share ideas, files, and updates with one another.

Social Networking

By incorporating social media elements into your employee communication software, you can enhance employee engagement and strengthen company culture. With features like news feeds, status updates, and likes or comments on posts, employees can better connect with their colleagues and have a better understanding of what is happening across the organization.

Using a social media platform in your employee communication software is a great way to connect teams and celebrate accomplishments.

Most people use social media as a form of entertainment to communicate with their friends and families. By allowing employees to have this type of interaction with each other, you can increase their camaraderie and help build interpersonal relationships. They can celebrate marriages and babies being born, give shout-outs to fellow employees who have gone above and beyond, highlight volunteer work, and more.

Discussion Boards

Having a central place within your employee communication software to discuss important topics can help clean up your emails and other forms of chat communication. A discussion board will allow every employee in the company to weigh in on the topic at hand, leading to a more in-depth point-of-view of the subject matter.

You can use a discussion board to notify all employees about important information or discuss issues within the company.

This central hub allows employees to collaborate on projects, share updates, ask questions, and provide feedback all in one place. It promotes transparency and inclusivity within your organization. Moreover, it fosters knowledge sharing as employees can easily search through past conversations and find relevant information without digging through their overflowing inboxes.


One essential aspect of communication is the ability to share important information and documentation with all employees in a timely manner. This is where having a file-sharing option within your employee communication software becomes invaluable.

Notify employees of important documents directly through your employee communication software.

By incorporating a file-sharing feature, companies can streamline their internal communications and ensure that everyone has access to the most up-to-date information. Whether it’s an important company memo, training materials, or project updates, files can be easily uploaded and shared with all employees at once. This eliminates the need for countless emails or physically distributing printed documents, saving both time and resources.

Video Conferencing

With teams often spread across different locations or even countries, it can be challenging to maintain clear and seamless communication among employees. By integrating video conferencing into your existing communication platform, you can ensure that employees can connect face-to-face regardless of their physical location.

Your company can hold face-to-face meetings with all employees or just one department.

One of the primary benefits of having a video conferencing function is its ability to foster collaboration and build strong relationships among team members. Unlike traditional audio calls or emails, video conferences allow for non-verbal cues and visual feedback, enabling participants to better understand each other’s messages and intentions. This leads to more effective brainstorming sessions, decision-making processes, and overall improved teamwork within an organization.

There are other video conferencing tools you can use to connect with employees. Check out our buyer’s guide to the Best Video Conferencing Software for some options.

Task Management

Task management within your employee communication software is essential for keeping all team members organized and productive. With the right task management tools, you can easily assign tasks, set deadlines, and track progress in real time. This not only streamlines workflow but also ensures that nothing falls through the cracks.

Assign and manage tasks directly through your employee communication software.

With task management, you can:

  • Create to-do lists
  • Assign tasks to specific individuals or teams
  • Set priorities
  • Add due dates
  • Attach relevant documents or files to each task for easy reference
  • Monitor who is responsible for each task and how far along they are in completing it

For an alternative project and task management tool that can supplement your employee communication system, check out our monday.com review. Monday.com specializes in contact and lead management, pipeline management, and sales reports and automation.

Employee Surveys

Using employee surveys is a great way to connect with your team and receive feedback for happenings within your business. When you incorporate these within your employee communication software, you have a central place to collect important information.

By implementing regular surveys, you create an open line of communication that fosters transparency and trust within the workplace. This enables employees to feel heard and valued, ultimately leading to higher engagement levels and increased productivity.

Set up engaging surveys directly in your software.

One of the key benefits of employee surveys is their ability to provide insights into the overall satisfaction and well-being of your workforce. Through well-designed survey questions, you can gauge how content or dissatisfied your employees are with various aspects of their job, such as compensation, work-life balance, career development opportunities, and company culture. Gathering this information allows you to identify areas for improvement and make necessary changes that will enhance employee satisfaction.

Employee Recognition

To foster a sought-after company culture, you should implement employee recognition tactics. You can do this within your employee communication software for a centralized place to recognize employee contributions.

Recognizing and appreciating employees’ contributions not only boosts morale but also encourages them to go above and beyond in their work. By acknowledging their efforts, employees feel valued and motivated to continuously improve, resulting in increased productivity and overall success for the company.

Send recognitions directly to your team or the whole company seamlessly.

Regularly expressing appreciation through internal newsletters, emails, or team meetings can help create a positive and supportive work environment. Acknowledging outstanding achievements or milestones achieved by individuals or teams demonstrates that their hard work does not go unnoticed.


Effective employee onboarding sets the tone for new employees and increases their chances of success within the company. However, traditional onboarding processes can be time-consuming, paper-based, and inefficient. This is where employee communication software can be an asset when onboarding your new employees.

With Connecteam, you can see in real time what onboarding tasks have been completed.

By incorporating onboarding tasks within an employee communication software platform, you can streamline the entire process–from sending out digital offer letters and contracts to completing necessary paperwork online. Additionally, it offers a centralized hub where HR managers can track progress and provide support throughout each step.

For alternative onboarding solutions, check out our roundup of the best onboarding software.

Analytics & Reporting

Employee communication software has emerged as a powerful tool to streamline and enhance internal communications. However, it is not just about sending messages; businesses need to measure the impact of their communication efforts to ensure they are effective.

Analytics can help you see areas where you need improvement.

This is where analytics and reporting within employee communication software can help. By providing detailed insights into how employees engage with different types of content, such as emails, newsletters, or company announcements, these tools enable you to make data-driven decisions. Analytics can reveal valuable information like open rates, click-through rates, and engagement levels across various channels, allowing you to identify what works well and what needs improvement in your communication strategies.

Benefits & Challenges of Using Employee Communication Software

With a centralized platform for sharing information, employees can quickly access important documents, updates, and announcements, avoiding time-consuming searches through emails or file systems. This saves valuable time and allows employees to focus on their core tasks.

However, despite its numerous benefits, employee communication software can present several challenges and limitations, such as the potential for information overload. With employees constantly bombarded with emails, chat messages, notifications, and updates, it can be overwhelming to keep up with.

Some digital communication, or the lack thereof, can lead to workplace stress. According to a study, almost half of workers experience stress when their messages are ignored for long periods. Additionally, seeing that a manager was typing a message also led to stress.

Implementation of Your Employee Communication Software

Successful implementation of your employee communication software leads to improved communication efficiency. It is recommended that you thoroughly research employee communication software to choose the one right for your small business. Additionally, you will want to train your employees and monitor and evaluate the software for ways to improve its effectiveness.

Implementing employee communication software can greatly enhance internal communication within an organization. However, before diving into the implementation process, it is crucial to first identify the existing gaps and areas for improvement in your current communication system. This initial assessment will allow you to tailor the software to address specific needs and ensure a successful transition.

Here’s how to approach this assessment:

  • Conduct a thorough audit of your current communication channels
  • Evaluate how information flows within your organization
  • Assess the effectiveness of existing tools, such as emails or intranets
  • Identify any bottlenecks or barriers to efficient communication
  • Gather feedback by conducting surveys or interviews to understand employee perspectives
  • Involve stakeholders in the process to ensure its success

Consider features, integration, and user-friendliness when researching employee communication software. Each may provide you with a different platform experience and should be thoroughly researched before deciding on the best fit for your business.

We recommend the following top employee communication software:

Connecteam – Best for small businesses that need a free communication tool
Workmates by HR Cloud – Best for companies wanting to offer employee recognition to increase company culture
Blink – Best for companies with international employees that need multilingual translation
Oneteam – Best for small businesses who need effective onboarding and employee engagement

Employee communication software has revolutionized the way organizations interact and share information. However, simply having this software in place is not enough; it is equally important to ensure that your employees are trained to use it effectively. To do this, set aside some time to teach your employees how to use the software by holding live training sessions, virtual training sessions, or providing them with recorded videos.

Training employees to use employee communication software can:

  • Enhance their productivity and efficiency
  • Streamline their workflow
  • Allow for more effective communication with colleagues
  • Show them how to access important updates, documents, and resources
  • Enables employees to fully utilize its collaboration tools

Once your employee communication software is implemented and in use, it is crucial to continuously monitor and evaluate its usage to gather valuable feedback for improvements. By doing so, you ensure that the software is effectively meeting their communication needs and can identify any potential shortcomings.

Monitoring the usage of employee communication software enables businesses to:

  • Determine how often it is being utilized by employees
  • Gauge the level of engagement and adoption among staff
  • Identify areas where employees may need additional training or support
  • Provides insights into its functionality and user experience

Employees’ opinions on ease of use, features, and overall satisfaction can highlight areas for improvement or customization. Plus, you can use your employee communication software to conduct regular surveys or focus groups to collect this feedback systematically, enabling you to make informed decisions about potential updates or enhancements to better align with employee expectations.

Bottom Line

Employee communication software has become an essential tool for small businesses, offering streamlined communication, improved collaboration, and enhanced productivity. With features such as real-time messaging, video conferencing, and file sharing, employees can easily communicate and collaborate regardless of their physical location. Additionally, the data analytics provided by these platforms enable companies to gain insights into communication patterns and make data-driven decisions to further optimize their processes.

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