Union Health Ministry adopts Twitter Seva to help Indians with queries related to COVID-19

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Union Health Ministry adopts Twitter Seva to help Indians with queries related to COVID-19

Highlights

  • The Union Well being Ministry onboarded Twitter Seva to assist Indians with queries associated to COVID-19.
  • The platform will reply broad, frequent queries in regards to the coronavirus pandemic.
  • Indians can get their queries answered by tweeting to @CovidIndiaSeva.
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The Union Well being Ministry in India has onboarded Twitter Seva to assist Indians with their queries associated to COVID-19, IANS reported.

Whether or not it’s for up to date updates on measures taken by the federal government, studying about entry to healthcare providers or looking for steering for somebody who maybe has signs however is uncertain about the place to show to for assist, the service will empower the general public to achieve out to the authorities, Twitter stated in a press release.

Indians can get their queries answered by tweeting to @CovidIndiaSeva.

Union Well being Minister Harsh Vardhan stated, “As India Fights Corona with social distancing, we’re glad to make a concerted on-line effort by adopting the Twitter Seva answer.”

Twitter Seva is a personalized reside question redressal service. Twitter Seva works on a dashboard that helps course of giant volumes of tweets, converts them into resolvable tickets, and assigns them to the related authority for real-time decision.

Twitter Seva is an India-first innovation launched by The Ministry of Communication again in 2016 in correspondence with Twitter India.

The primary objective behind this was to assist numerous ministries to extend their Twitter outreach and successfully handle the quantity of Tweets coming in from residents to handle their points.

The conversations are clear are meant to assist a lot of folks with frequent queries.
Customers should word that it is just for broader queries and doesn’t require the general public to share private contact particulars or well being report particulars.

“It’s powered by a crew of specialists who’re skilled and outfitted to deal with and reply to every question uniquely, and at scale. This can allow us in establishing a direct channel with Indian residents, connecting with them in real-time to supply the authoritative well being and public data,” Vardhan added.

As of now, Twitter Seva is tied with many authorities organisations to assist out the residents. At current, Twitter Seva is getting used for citizen engagement by the Ministry of Commerce (@DIPPGOI), the Ministry of Exterior Affairs (@MEAIndia), the Division of Telecommunications (@Dot_India), Division of Posts, MTNL, BSNL underneath the Ministry of Communication, the UP Police (@Uppolice) in addition to the Bengaluru Police (@BlrCityPolice).

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