8 Best RingCentral Alternatives for 2023


RingCentral is a leading provider of cloud-based business communication and collaboration solutions. Despite its popularity, small businesses find its feature-rich platform too expensive and overkill for their basic call management needs. Many RingCentral alternatives in the market offer more affordable monthly plans, straightforward feature inclusions, customization options, and a user-friendly interface.

Based on our expert assessment, we came up with the top RingCentral competitors:

  • Nextiva: Best for customer experience management
  • Dialpad: Best for artificial intelligence (AI) voice capabilities
  • Vonage: Best for flexible a la carte service plans
  • Grasshopper: Best for toll-free number sharing
  • 8×8: Best for unlimited international calling
  • Phone.com: Best for fluctuating call volumes
  • Avaya Cloud Office: Best for robust third-party integrations
  • Ooma: Best for home-based solopreneurs

RingCentral & Best Alternatives at a Glance

Before delving into the top RingCentral alternatives, have a look at our in-depth RingCentral review to see what makes it different from other VoIP competitors.

Nextiva: Best Overall for Customer Engagement

What We Like

  • Clean, modern interface
  • High allocation for toll-free minutes
  • Rich collaboration tools

Where It Falls Behind

  • Voicemail transcription unlocks at Enterprise plan
  • Above-average pricing for small businesses
  • Limited integrations

How It Compares to RingCentral

  • Nextiva has more SMS/MMS allotment, starting at 1,000 sent and received messages; RingCentral plans start at 25 SMS per user.
  • RingCentral offers on-demand call recording on the base plan, but Nextiva unlocks call recording on the Enterprise plan.
  • Both RingCentral and Nextiva support desk phone rentals.
  • RingCentral emphasizes advanced call management, while Nextiva focuses on customer engagement.

We chose Nextiva as our overall best RingCentral alternative because it provides an all-in-one solution for business communication, collaboration, and customer management. It offers a set of features to organize customer communication in one place so you can quickly address queries, automate surveys, and reduce the costs associated with third-party applications.

Rivaling RingCentral’s unified communications (UC) capabilities, Nextiva offers a business phone system, video conferencing, team messaging, and online faxing. On the downside, Nextiva’s maximum meeting duration of 45 minutes may be too short for teams hosting lengthy meetings. A better Nextiva alternative is 8×8, which provides unlimited meeting access for up to 500 participants.

Nextiva Monthly Pricing at a Glance (per User)*

  • Essential: $30.95 for unlimited local calling, 45-minute video meetings, 1,500 toll-free minutes, auto-attendant, call history, hold music, call group, team chat, and dashboard
  • Professional: $35.95 for multi-level auto-attendant, 3,000 toll-free minutes, 1,000 sent and received SMS/MMS, and customer relationship management (CRM) integrations
  • Enterprise: $45.95 for 12,500 toll-free minutes, 2,000 sent and received SMS/MMS, voicemail transcription, and call recording
  • Free trial: Seven days

*Save up to 22% with annual billing

Nextiva Features

The Nextiva Call Pop displays crucial caller and account information on your screen. (Source: Nextiva)

  • NextivaONE app: A seamless desktop/mobile app experience that manages all conversations, including voice calls, video meetings, or team chat, within a single screen. All communication features live together with customer experience and productivity tools.
  • Call presence: Displays the availability of team members, such as busy, unavailable, or ringing. Users can add a message below their status.
  • Notes on calls: Take notes while on a call without switching screens. The note is automatically saved with the contact record.

Check out our comprehensive Nextiva review to know what else this provider offers, including its niche features and level of customer support.

Dialpad: Best for AI Capabilities

What We Like

  • Base plan includes built-in AI and analytics
  • Automatic call summaries
  • AI-powered workspace

Where It Falls Behind

  • Limits meeting capacity to 10 users
  • Extra fees for toll-free numbers
  • Requires plan upgrade to access integrations

How It Compares to RingCentral

  • Dialpad has a stronger AI feature set for voice and video meetings than RingCentral.
  • RingCentral offers one toll-free phone number at no charge, but Dialpad has a starting fee of $15.
  • RingCentral has over 300 app integrations, while Dialpad only has 74 apps.
  • Dialpad offers a 100% uptime guarantee, whereas RingCentral has a 99.999% SLA.

Dialpad is one of the top RingCentral competitors because of its extensive artificial intelligence (AI) capabilities for voice, video meetings, and real-time analytics. It comes with built-in speech recognition and natural language processing for delivering insights and automating workflows across employee and customer experiences. All plans include AI features like real-time call transcription, live coaching, voicemail transcription, sentiment tracking, and real-time analytics.

Additional phone numbers can be pricey with Dialpad because the monthly starting fee starts at $15 per user. Users are required to upgrade to the second-tier plan to purchase extra numbers, whether local, toll-free, or international. If you’re looking for a cheaper option, consider Phone.com, which offers additional phone numbers for $4.99 monthly.

Dialpad Monthly Pricing at a Glance (per User)*

  • Standard: $23 for unlimited calling within the U.S. and Canada, custom call routing, up to three ring groups, and a maximum of five hours for video meetings
  • Pro: $35 per user for hold queues, international numbers, up to 25 ring groups, and integrations with CRM tools
  • Enterprise: Customized quote for 100% uptime guarantee, integrations with single sign-on (SSO) providers, and dedicated account manager and support number
  • Free trial: 14 days

*The base plan fee is reduced from $23 to $15 when you choose annual billing.

Dialpad Features

Dialpad utilizes AI for voice conversations, video meetings, and real-time analytics. (Source: Dialpad)

  • Fallback options: Determine how inbound calls are handled when no operator is available during business hours. Fallback options include voicemail, another department, or automated response.
  • Visual voicemail: Provides an overview of your voicemail messages without having to listen to each message. Get hyper-accurate transcriptions, forward them in messaging threads, and share the audio and text versions of the voicemail.
  • Simultaneous ring: Send incoming calls to multiple devices simultaneously. Set calls to ring on your computer, tablet, laptop, or smartphone.

In our Dialpad review, we recommended the provider to teams needing advanced calling and unified communications features. If you prioritize these capabilities in your operations, consider adopting this VoIP solution.

Vonage: Best for a la Carte Pricing

What We Like

  • Up to 43 phone features included in all plans
  • A la carte pricing model
  • Intuitive mobile and desktop apps

Where It Falls Behind

  • No unlimited online faxing
  • One local company number is valid only for purchases of up to 99 lines
  • Limited app integrations

How It Compares to RingCentral

  • Vonage allows unlimited SMS/MMS, while RingCentral has a strict cap on the number of messages sent per month.
  • While RingCentral supports over 300 third-party integrations, the Vonage App Center only includes 20 apps and 12 CRM systems.
  • Vonage unlocks on-demand call recording and visual voicemail on its highest-tier plan, but RingCentral offers the same features at the entry-level plan.
  • In RingCentral, unlimited calls apply within the U.S. and Canada. Vonage extends its services to Mexico.

We pick Vonage as our best alternative to RingCentral because it lets you customize plans based on your needs. With its a la carte pricing, choose from three prebuilt packages and add more features and integration as your business needs change. This saves you from the cost of paying for tools you don’t need. The prebuilt plans include 43 standard voice features, such as unlimited calls and SMS, team messaging, call forwarding, and conference call.

Unfortunately, toll-free numbers and minutes are not part of its service plans. You have to purchase toll-free numbers at $39.99 per month, which can get very pricey if you need multiple phone numbers. Consider Nextiva, which provides complimentary toll-free numbers and a generous toll-free minute allowance on all plans.

Vonage Monthly Pricing at a Glance

  • Mobile: $19.99 per user for unlimited calls within the U.S. and Canada, unlimited SMS, unlimited team messaging, access to Vonage App Center, and up to 43 voice features
  • Premium: $29.99 per user multi-level auto-attendant, 100 video attendees, desk phone compatibility, and CRM integrations
  • Advanced: $39.99 per user for on-demand call recording, call group, and visual voicemail
  • Free trial: 14 days

Vonage Features

Vonage’s modern and intuitive interface lets you easily switch between calls, chats, and meetings. (Source: Vonage)

  • Do Not Disturb (DND): Temporarily prevents incoming calls from ringing your phone number. When enabled, all calls go directly to voicemail.
  • Call announce: Announces the custom tag assigned to a call to inform you of the purpose of the call. The feature works with call screening, giving you the option to answer the call, transfer it to another agent, or direct it to voicemail.
  • Call groups: Distribute calls to a group of phone lines to accommodate all incoming inquiries. Include agents with the same skillsets and product or service knowledge in the same call group.

Grasshopper: Best for Shared Toll-free Numbers

What We Like

  • Unlimited users for fixed pricing
  • All-inclusive plans
  • Intuitive softphone app

Where It Falls Behind

  • Lacks video meeting and team chat
  • No third-party integrations
  • Not ideal for large call volumes

How It Compares to RingCentral

  • Grasshopper offers a fixed monthly fee regardless of the number of users, while RingCentral follows a per-user pricing model.
  • RingCentral supports multiple communication channels, whereas Grasshopper is only for voice calls and text messaging.
  • Unlike RingCentral, Grasshopper lacks third-party integrations and advanced call management features.
  • RingCentral is a unified communications solution, while Grasshopper is simply a virtual phone system.

Grasshopper is one of the best alternatives to RingCentral for teams needing multiple numbers and extensions without the high cost. Secure different types of virtual numbers, whether local, toll-free, or vanity. Its pricing structure varies based on the number of extensions and phone lines included per plan—no monthly add-on fees. In fact, it’s the only RingCentral alternative in this list that adds more phone numbers as you upgrade to higher-tier plans.

One major drawback of Grasshopper is it lacks video conferencing and team chat, which most modern VoIP providers offer. If your company wants to centralize communication and collaboration, choose a provider like Nextiva that lets you manage all conversations in one place with phone, video, SMS, and productivity tools.

Grasshopper Monthly Pricing at a Glance*

  • Solo: $31 for one phone number and three extensions
  • Partner: $51 for three phone numbers and six extensions
  • Small Business: $89 for five phone numbers and unlimited extensions

*All plans come with unlimited users, business texting, voicemail, custom greetings, and reporting. Save 10% with annual billing.

Grasshopper Features

The Grasshopper softphone app makes it easy to separate business or personal communications. (Source: Grasshopper)

  • Custom greetings: Set up a professional business phone greeting reflecting your brand identity. Upload an audio recording or tap into Grasshopper’s professional voice actors in the Voice Studio.
  • Voicemail transcription: Know the content of voicemail messages without playing the audio file repeatedly. Grasshopper transcribes voicemails and makes them accessible on desktop and mobile.
  • Business texting: Send unlimited text messages with your Grasshopper phone number. Use the instant response feature to send automatic text messages to missed calls from new customers. MMS support is available for subscribers with local numbers.

Check out our full Grasshopper review to learn more about this phone system’s features, customer service, and ease of use.

8×8: Best for Global Communications

What We Like

  • Unlimited global calling
  • Mix-and-match plans for different user requirements
  • Extensive security features and compliance standards

Where It Falls Behind

  • No free trial
  • Lacks toll-free minute allowance
  • Limited plan options

How It Compares to RingCentral

  • 8×8 offers unlimited calls to up to 48 countries, while RingCentral only supports unlimited calls to the U.S. and Canada
  • Unlike RingCentral, 8×8 allows users to mix and match plans.
  • 8×8’s base plan includes CRM integrations. In RingCentral, you must upgrade to the second-tier plan to unlock this feature.
  • Both providers have strong call analytics capabilities.

8×8 is a cloud-based VoIP solution for companies with high international call volumes and a global customer base. While most UC providers charge per minute for international calling, the 8×8 X-series plans include unlimited calls to 14 to 48 countries. It also provides local phone number support, allowing your business to establish a virtual presence in several countries.

8×8 doesn’t offer toll-free minutes on all its service plans. If you want customers to call your business without extra fees, consider Nextiva, which allocates more toll-free minutes with every subscription. It ranges from 1,500 on the Essential plan to 12,500 on the Enterprise plan. If you exceed your pool of toll-free minutes, Nextiva charges 2.5 cents per minute.

8×8 Monthly Pricing at a Glance (per User)*

  • X2: $28 for unlimited calls to 48 countries, multi-level auto-attendant, call handling, call queues, team chat, 500 video attendees, voicemail transcription, and call analytics
  • X4: $57 for unlimited calls to 48 countries, call monitoring, and supervisor analytics

*Save up to 23% with annual billing

8×8 Features

The 8×8 Frontdesk is designed for high-volume call handling, allowing operators to route multiple calls easily. (Source: 8×8)

  • Call queues: Place calls in a queue while your operators are busy with other calls. Queues can be set up to allow callers to stay on hold, provide their numbers for a callback, or leave a voicemail.
  • Speech and text analytics: Uses automated speech-to-text transcription to collect insights from recorded voice conversations. Search for keywords and phrases to understand what makes callers happy or frustrated.
  • Overhead paging: Deliver one-way audio announcements to your employees who belong to a specific paging group. This is useful for broadcasting announcements and notifying team members who have a call waiting.

Read our extensive 8×8 review to explore more features and discover the pros and cons of using this VoIP solution.

Phone.com: Best for Fluctuating Call Volumes

What We Like

  • Offers the cheapest monthly plan in this list
  • Mix-and-match metered and unlimited call plans
  • Up to 50 call features on all plans

Where It Falls Behind

  • Call analytics is locked behind the highest-tier plan
  • Limited app integrations
  • Lacks team chat

How It Compares to RingCentral

  • Phone.com has a relatively cheaper monthly starting fee compared to RingCentral.
  • Unlike RingCentral, Phone.com lets you mix and match metered and unmetered plans.
  • Both providers have unlimited meeting duration.
  • RingCentral provides unlimited calls to the U.S. and Canada. Phone.com includes calls to the U.S., Canada, France, Germany, Israel, Italy, Puerto Rico, and the U.K. in the unmetered plan.

Phone.com is a great alternative to RingCentral for its cheap monthly pricing options. Mix and match metered and unmetered call subscriptions to easily adjust plans based on the call volume requirements of your team. For example, you can pick the Basic plan during periods of low call volume and upgrade to the Plus or Pro plan during peak seasons. All plans include 50 standard voice features, such as call handling rules, greetings, and hold music.

One major disadvantage of Phone.com is that CRM integration is locked behind the highest tier, and integrations are limited to five applications, such as Zoho and Zapier. If you’re looking to integrate your phone system with your CRM system and existing business apps, choose Avaya Cloud Office. It has over 200 connected applications, including popular solutions like Zendesk, Salesforce, and ServiceNow.

Phone.com Monthly Pricing at a Glance (per User)*

  • Basic: $14.99 for one phone number, 500 shared minutes, 10 video attendees, and 50 standard voice features.
  • Plus: $19.99 for unlimited minutes and SMS, 25 video attendees, video recording, and voicemail transcription
  • Pro: $29.99 for call analytics, call recording, 100 video attendees, and CRM integration

*Save up to 20% with annual billing

Phone.com Features

Send and receive text messages directly from your Phone.com account via a web browser. (Source: Phone.com)

  • Call analytics: Monitor peak times by measuring calls based on duration, direction, and time of day. You can also break down inbound/outbound calls by number or extension.
  • Call screening: Answer the call to hear the number dialed and the caller ID. You are provided the option to accept or reject the call, and while you’re deciding, the caller will hear a ringtone.
  • Schedules: Manage how incoming calls are handled based on the time and day the call is received. Route calls to different menus, greetings, numbers, or extensions.

Our Phone.com review will help you familiarize yourself with the platform’s capabilities, advantages, and disadvantages before signing up for the service.

Avaya Cloud Office: Best for Third-party Compatibility

What We Like

  • Full-featured call management and collaboration tools
  • High-quality audio/video quality
  • User-friendly interface

Where It Falls Behind

  • Lacks free trial
  • Requires 50+ users for volume discounts
  • Compatible hardware is restricted to Avaya brand

How It Compares to RingCentral

  • Both RingCentral and Avaya offer many similar features due to their UCaaS partnership.
  • Avaya offers a significantly higher toll-free minute allotment for all plans than RingCentral.
  • At the entry-level plan, both providers offer call management, phone system administration, and multi-level auto-attendant.
  • With over 300 third-party apps, RingCentral has more integrations than Avaya.

Avaya combines its phones and services with RingCentral’s unified communications as a service (UCaaS) platform to deliver cloud services with a wide variety of communication and collaboration capabilities. Built on RingCentral’s platform with over 300 prebuilt software integrations, users can keep their existing applications and integrate them with Avaya Cloud Office. Currently, the Avaya App Gallery has 267 applications, including CRM systems, productivity tools, and messaging apps.

Since Avaya is based on the RingCentral cloud-native MVP platform, its offerings may be overkill for small teams with basic phone system needs. A virtual phone system like Grasshopper is a potential alternative as it provides all-inclusive plans for voice and SMS for a fixed monthly fee regardless of the number of users.

Avaya Cloud Office Monthly Pricing at a Glance (per User)*

  • Standard: $25 for one phone number, 1,000 toll-free minutes, unlimited calls within U.S. and Canada, business SMS, visual voicemail, team chat, multi-level auto-attendant, on-demand call recording, and 100 video attendees
  • Premium: $30 for 2,500 toll-free minutes, 200 video attendees, hot desking, call monitoring, real-time analytics, advanced call handling, and CRM integrations
  • Ultimate: $40 for 10,000 toll-free minutes, unlimited storage, and device status alerts and reports

*Save up to 20% with annual billing

Avaya Cloud Office Features

Avaya Cloud Office makes it easy to access your previous meetings, including the summary, notes, transcripts, and key moments.
(Source: Avaya Cloud Office)

  • Reclaim call: Recover the last call at a phone that is ringing or is connected elsewhere. You can also reclaim a missed call that goes to voicemail as long as it is still presented through the system.
  • Twinning: Enables a primary extension or secondary phone number to operate as a single phone. When a call is presented to the user’s primary phone, the secondary will ring. This is ideal for users who have a desk phone and a wireless extension.
  • Distinctive ringing: Use different ringing sequences for specific call types. For example, an internal call uses a repeated single-ring, while an external call uses a repeated double-ring.

Ooma: Best for Home Office Phone

What We Like

  • Free residential plan
  • Base plan offers 50+ phone features
  • Office plans include 500 toll-free minutes per month

Where It Falls Behind

  • Limited app integrations
  • No volume discounts
  • Lacks desktop app on the base plan

How It Compares to RingCentral

  • Ooma offers local and toll-free numbers, while RingCentral supports all virtual phone numbers, including vanity and international numbers.
  • Ooma’s monthly starting price is $10 cheaper than RingCentral.
  • Unlike Ooma, RingCentral offers more extensive virtual meeting and team collaboration tools.
  • Ooma has significantly cheaper metered international calling rates compared to RingCentral.

Ooma is our top recommended RingCentral alternative for solopreneurs running their business at home. The Ooma Basic plan is a free home phone service with unlimited calls within the U.S. and Canada, call waiting, call logs, voicemail, and E911 service. To use this service, simply purchase the Ooma Telo device that lets you connect landline phones to a network, making internet-enabled phone calls possible.

Note that Ooma’s collaboration features are not as comprehensive as RingCentral’s. It only supports video meetings for up to 100 participants, including access to remote control and meeting logs. If you think this isn’t enough for your collaboration requirements, consider Nextiva. This provider has dedicated collaboration software featuring video conferencing, screen sharing, team chat, and task management.

Ooma Monthly Pricing at a Glance (per User)

  • Basic: Free for U.S. and Canada calling, call waiting, call logs, call hold, voicemail, caller ID, and call blocking
  • Premier: $9.99 for enhanced caller ID, custom call blocking, advanced voicemail, call forwarding, and multi-ring

Business Phone Plans

  • Essentials: $19.95 for one toll-free number, up to 50 voice features, ring groups, call blocking, and virtual receptionist
  • Pro: $24.95 for SMS/MMS, hybrid ring groups, call recording, call analytics, and voicemail transcription, and 25-attendee video meetings for four hours
  • Pro Plus: $29.95 for call queues, call screening, 100-attendee video meetings for 12 hours, and hot desking

Ooma Features

The Ooma desktop app lets you easily access your company directory. (Source: Ooma)

  • Hot desking: Allows users to temporarily log into any unassigned desk phone and use it to make and receive calls as if it were their phone. This is ideal for remote teams working at different locations.
  • Find me, follow me: Create rules on how you want to receive incoming calls in specific locations and which devices will ring. Forward calls to specific devices and ring them simultaneously or sequentially.
  • Digital call deflection: Allow customers to shift from voice call to text message. This is beneficial for reducing customer wait times.

Check out our Ooma review to learn more about the provider’s phone capabilities for residential and office users.

How We Evaluated the Best RingCentral Alternatives

To arrive at our unbiased score, we compiled a list of the top RingCentral competitors. We created a rubric using a set of criteria—pricing, general features, niche features, ease of use, customer support, and our expert rating. We narrowed down our options by choosing the top eight highest-ranking providers.

Learn how we evaluated the best RingCentral alternatives by clicking on the tabs below:

15% of Overall Score

We validated the pricing details of each VoIP solution and gave higher points to those charging less than $35 for the entry-level plan and less than $60 for the mid-level subscription tier. We considered the type of feature inclusions and limitations and gave more weight to providers with multiple plans, free trials, cheaper annual pricing, and volume discounts.

25% of Overall Score

We examined each provider’s general features mostly found in RingCentral MVP plans, including unlimited domestic calls, video conferencing, and team chat. We also prioritized solutions with a mobile app and a higher uptime guarantee.

20% of Overall Score

For niche features, we looked for providers with international calling and an IVR system designer. Similarly, we awarded additional points if it supports a wide variety of third-party integrations and virtual numbers.

10% of Overall Score

We assessed each provider’s user-friendliness by testing it ourselves and checking user reviews from reliable websites. We considered if there are learning curves experienced during the setup and configuration phase.

10% of Overall Score

We checked each provider’s customer service channels, including phone, live chat, email, help desk, and community forum. Additional points are given if all support channels are available 24/7.

20% of Overall Score

We assessed each provider’s overall quality and performance by looking at its standout qualities and value for money. We also considered their level of popularity and user-friendliness.

*Percentages of overall score

Frequently Asked Questions (FAQs)

Yes. RingCentral uses a wide range of security measures to ensure secure communications across all channels. These include network security, toll fraud protection, penetration testing, data encryption, and incident response. Visit the RingCentral Trust Center to learn more about its security policy controls across all RingCentral platforms.

While RingCentral does offer a full suite of communication features, smaller companies with limited budgets find their subscription packages too pricey. All plans have a strict cap on business SMS, and features like auto-call recording, internet faxing, and business analytics won’t be available without an upgrade. These capabilities do come included with other VoIP providers.

Avaya entered a partnership with RingCentral to accelerate its transition to the cloud and to offer a full suite of unified communications and contact center solutions. It combines RingCentral’s UCaaS solution with Avaya services, technology, and migration capabilities to form a unique cloud offering.

Bottom Line

RingCentral is a reliable and comprehensive business phone system for scaling companies dealing with large call volumes and requiring intensive collaboration. However, if you’re looking for a potential alternative, it’s important to compare competencies in categories like scalability, unified communications (UC) capabilities, integration, and customer support.

We chose Nextiva among our list of the best RingCentral alternatives due to its seamless integration of UC capabilities with customer experience management. It features a generous toll-free minute allowance, an easy-to-use team chat platform, a built-in task management tool, and robust video conferencing. The pricing may be higher than other RingCentral substitutes, but you’ll be able to reduce costs given the discounts for annual billing and volume purchases.

Sign up for Nextiva’s seven-day free trial to determine if it suits your business needs and goals.

Visit Nextiva

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